SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🎵 This mini speaker is a delight! It's portable, wireless and the bone conduction technology blows me away. Great sound quality and easy to use. Definitely worth it!
I gotta say, I'm absolutely blown away by the battery on this little portable speaker. Before snagging this bad boy, I was always stressed about the juice running out and having to go without tunes in the great outdoors. But now? No more worries. This speaker just keeps going like an energizer bunny! Seriously, it's got some serious stamina that has really impressed me big time. And let me tell you something - if there's one thing hikers hate more than blisters on their feet or forgetting bug spray at home, it’s their music dying mid-hike because of a low-battery situation with their speakers. But with this beastly little device right here? That problem is as good as gone! You can strap your boots tight and hit those trails knowing full well that your favorite jams will be rocking all day long without any need to recharge! The other cool part is that even after hours of use during these hikes, it doesn't seem to lose its quality either. The sound stays crystal clear regardless of how long you've had it playing which is another huge plus point.
Outstanding!
Love the long battery life and impressive sound quality. 👍
can't believe good this little thing sounds. it's so small yet powerful, perfect for my outdoor adventures 🏞️
Sensational
Finally found a wireless speaker that doesn’t compromise on sound clarity even at high volumes. The bone conduction feature is just icing on the cake! 👍
recommend
this one’s definitely going into my travel essentials list. love that i can carry great music wherever i go with such ease 😊
i’ve been using mine while gardening ⛏️and it's holding up well against dirt and dust too!
I was skeptical about the whole bone conduction concept, but now I'm sold! The audio experience from this mini speaker is unlike anything else.
Compact yet powerful, this speaker truly redefines portable audio experience.
perfect for outdoor adventures.
The portability of this device makes it ideal for parties or gatherings where you want to share your favorite tunes with friends.
ok👍
This product truly delivers an immersive listening experience like no other – all thanks to its innovative technology and compact design.
A stylish gadget that delivers top-notch audio performance. 💖
good
An excellent wireless speaker with innovative features and great durability.
Totally in love 💖with the sleek design of this gadget - not only does it perform well but also adds a touch of style wherever I place it.