SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently purchased this handheld garment steamer and I am beyond impressed. The fast heat-up time of just 30 seconds is perfect for those last-minute touch-ups before heading out the door, a feature that has saved me countless times already. What I also love about it is its compact and portable design - it's foldable which makes it easy to fit into my travel bag, making it an ideal companion for both and business trips. Plus, the dual use capability allows me to steam my garments vertically or use as a flat iron – perfect for all fabric types.
This handheld steamer is so compact and portable, I can take it anywhere with me. The fast heat-up time is perfect for those last-minute touch-ups before meetings. 🕓💼
This works wonders on all fabric types - even the toughest wrinkles don't stand a chance.
i love how this heats up! no more waiting around for my old iron to warm up. plus, it doesn't soak my clothes like some steamers do.
The dual use feature of this little gadget is genius! Steam vertically or use as a flat iron – either way, your clothes will look fresh and wrinkle-free in no time.
👍 Great product! Easy to fill water tank and powerful steam output makes it super effective at removing wrinkles from clothing.
Went on vacation recently and took this along for the ride. Small enough to fit into my suitcase but powerful enough to keep my clothes looking sharp!
This portable device has made ironing hassle-free! Highly recommend it.
this device has been an absolute blessing for our family trips... lightweight yet sturdy design that fits easily in any bag 👌
Bought one of these handheld steamers after hearing good reviews from friends and was really satisfied
I'm always rushing out the door in the mornings so being able to get rid of creases quickly with this speedy gadget has been fantastic!
I am so impressed with the performance of this portable steamer. The dry steam technology is a real standout, removing wrinkles without soaking my clothes. Plus it's compact enough to take on trips which is a huge bonus.
Great
The versatility of this handheld steamer truly impresses me; whether used as a vertical garment steamer or flat iron depending on your needs, results are always fantastic! Even though compact in size, performance isn't compromised at all - delivering 22g/min powerful continuous superheated rapid-even-heating right away!
Heats up quickly, easy to use
This steamer is such a handy item to have around the house. It's great for everyday use and perfect for when I need to freshen up my clothes before heading out.
I've tried several garment steamers in the past but this one takes the cake with its dry steam technology.
My kids' school uniforms have never looked better!
What a fantastic product! Not only does it heat up fast, but it also delivers powerful steam that smooths out even the toughest wrinkles on my shirts.
Fast, efficient and compact - this steamer is a must-have!
I'm not usually one to write reviews, but this portable steamer deserves all the praise. It’s compact enough to fit into my travel bag yet doesn’t compromise on performance 👏👏
A must-have for any parent!
I was skeptical about buying another gadget, but this handheld garment steamer exceeded all expectations! It heats up so quickly and doesn't leave your clothes soaking wet like some other steamers do.
Powerful steam output that smooths out even the toughest wrinkles.