Discover the Ultimate Indoor Adventure for Your Feline Friend
Introduce your beloved cat to a world of luxury, comfort, and endless fun with our meticulously designed Oak Multi-Play Cat Tower. Crafted for the ultimate indoor experience, this cat house is the perfect blend of style and functionality, ensuring your pet enjoys their playtime and rest, all in one splendid setting.
Why Choose Our Oak Multi-Play Cat Tower?
Our product stands out with its high-quality oak construction, offering a sturdy and safe environment for your cat to explore. The multi-level activity platform allows your feline to jump and climb freely, enhancing their physical health and satisfying their natural instincts. Wrapped in chenille velvet, the pet beds provide a soft, warm, and comfortable resting place, making it an irresistible retreat for any cat.
Exceptional Features for Endless Fun
- Multi-Level Activity Platform: Designed to cater to the adventurous spirit of your cat, allowing for climbing, jumping, and exploring.
- Chenille Velvet Pet Beds: Dual-layered for double the comfort, ensuring a cozy and warm sleeping experience.
- Sisal Hemp Carpet: Durable and scratch-resistant, perfect for your cat’s scratching needs and protecting your furniture.
- 100% Satisfaction Guarantee: Committed to your happiness and your cat’s well-being. We offer a hassle-free return and refund policy should you be anything less than satisfied.
When to Use?
This cat tower is ideal for all seasons, providing a warm sanctuary during winter and a fun play area throughout the year. It’s perfect for large cats or multiple-cat households, offering ample space for play and relaxation.
What Makes Our Product Special?
Aside from its functional design and superior quality materials, our Oak Multi-Play Cat Tower is a piece of art in itself. Its natural wood finish complements any home décor, making it not just a cat accessory but a statement piece. The incorporation of natural sisal and the attention to detail in every aspect make it a special haven for your cat.
Ready to Transform Your Cat’s Life?
Don’t miss the chance to give your cat the luxury they deserve. With our Oak Multi-Play Cat Tower, watch as your feline friend enjoys hours of entertainment and rest in their very own indoor paradise. Order now and embark on a journey of endless fun and comfort for your cat!
Remember, your satisfaction is our priority. For bulk purchases or any inquiries, feel free to contact us for a satisfactory response. Let your cat experience the ultimate indoor adventure today!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://emeraldia.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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