SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just got this cap and I'm in love! The retro Gatsby style is so unique. It's a great addition to my vintage outfits.
This wool blend newsboy cap keeps me warm during those chilly walks in the park, plus it looks super stylish!
Absolutely adore this flat cap. It fits perfectly on my head without feeling too tight or slipping off. Couldn't be happier with my purchase 😊
The unisex appeal of this hat is fantastic, both myself and my partner have one each we rock them all winter long!
Adding casual elegance to any outfit has never been easier thanks to this newsboy cap. Looks amazing paired with a leather jacket for that laid-back vibe.
I've received so many compliments since I started wearing this wool blend newsboy cap - it really adds an extra layer of sophistication to my look.
just woooow🥰
No matter if I'm driving around town or meeting friends for coffee, this classic plaid flat cap always makes me feel put together.
this hat isn't just warm but also incredibly comfortable due to its soft lining. perfect for cold days out!
Fits snugly yet flexibly on the head – no slipping issues here! A truly well-designed piece 👌
Pairs beautifully with a scarf and gloves for that polished winter look - couldn’t ask for more from a hat!
the unisex design of this cap is a real winner - it suits so many different styles and looks great on everyone!
I love how versatile this cap is. Whether I'm going for a casual or elegant look, it always fits in perfectly with my outfit.
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I've never felt more sophisticated walking around town than when I wear this classic plaid flat cap. It's truly a timeless piece!
perfect fit, soft lining, retro style...this hat checks all the boxes! couldn't be happier with my purchase 👍
The warmth and comfort provided by this wool blend newsboy cap are unparalleled. It’s been an excellent addition to my winter wardrobe.