SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This teether is a must-have! The koala design is just too cute and my baby loves it. Plus, knowing it's made from organic beech wood puts my mind at ease. 😊
got this for my little one, she can't get of it. love that its eco-friendly.
impressed
my son finds relief with this wooden koala during his teething phase.🙏
Adorable and safe? Count me in! This charming wooden koala has been a hit with both me and my daughter.
ok
Love how sustainable this product is - great to know we're making environmentally conscious choices while soothing our little one's gums.
the natural texture provides gentle relief for my bubba's gums. he seems to find comfort in chewing on it.
The cutest teether I've ever seen💕
Recommend
It’s great knowing that something so helpful to our child is also free from harmful substances
this works wonders when your kid starts teething plus its all-natural which makes me feel good about using it
As a new parent, I was constantly on the lookout for safe and effective products to soothe my baby's teething discomfort. When I came across this wooden koala teether, it seemed like just another cute toy. However, upon using it, I realized its immense benefits. The organic beech wood construction ensures that it is free from harmful substances which gives me peace of mind as my little one ch away happily. It's not just a simple teether though; the multi-use design means we've also used it as part of our baby gym and even as a mobile charm! What truly sets this product apart is its eco-friendly nature - constructed from sustainable materials while providing comfort to my child makes me feel good about choosing this product. The charming aesthetic of the adorable koala design has made it an instant favorite with both us parents and our baby girl alike
adorable
The fact that this adorable item serves multiple purposes like being part of a baby gym or mobile charm really impresses us!
great addition to our nursery
My daughter loves her new teether. It’s cute, functional and I love that it’s eco-friendly!
this little koala is adorable
Adorable design + multiple uses + eco-conscious = perfect product in our books! 😍
Soothing