SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This was the best gift I've ever given, greatly appreciated for its utility and ease of use.
Although pink isn't my first color choice, the functionality and ease of use at such an attractive price point make it a minor detail. Changing litter is now a task I no longer dread.
Since purchasing this litter box, the chore of cleaning after my cats has become non-existent, proving to be a valuable investment for my peace of mind.
Setting up and using this litter box is straightforward, enhancing the convenience factor.
This product met all my expectations, offering a satisfactory solution to litter box management.
Transitioning my cat to this litter box was effortless, and it effectively controls odors, accommodating both pellet and clay litters without issue.
A gift that transformed my daughter's household, making litter box maintenance a breeze for the kids and a hit with the cats. Its charming design adds a delightful touch.
The difference in odor control with this litter box is noticeable, keeping my home smelling fresh with minimal effort on my part.
An excellent entry-level choice for anyone curious about automatic litter boxes.
Investing in this litter box has been one of the best decisions for my cat's hygiene. It's an all-in-one solution that offers convenience, safety, and style.
The safety features, especially the anti-pinch design, give me peace of mind. It's clear that the safety and comfort of pets were top priorities in its development.
This litter box almost hits all the marks for me. The odor control is impressive, and the fact that it works with different types of litter is a plus. My only issue is with its size; it's slightly cramped for my larger cat, though my smaller ones have no problem using it.
I was pleasantly surprised by how quiet it is during operation. It cleans efficiently without disturbing my cat or anyone in the house.
The semi-automatic system is a game-changer. It strikes the perfect balance between automatic and manual cleaning, ensuring the box is always fresh with minimal effort on my part.
I appreciate the thoughtful design. The one-click shoveling and easy maintenance make it a standout product in the market.
The odor-free promise of this litter box holds true. Thanks to the intelligent sensor and atomizer, my home stays fresh, and cleaning up after my cat is no longer a dreaded chore.
This litter box is the perfect solution for my elderly cat. The easy entrance and safety features ensure she can use it comfortably, which has been a huge relief for both of us.
I've noticed a significant reduction in litter tracking since switching to this litter box. The litter-proof pedals are an ingenious feature that helps keep my floors clean.
As someone who values both style and function, this litter box has exceeded my expectations. It blends seamlessly with my home decor and offers unmatched convenience and hygiene.
Setting up was a breeze. Its intelligent features, like the semi-automatic cleaning system, have been a lifesaver for me as a busy cat owner.
The enclosed space design is a big win for my shy cat. She loves her privacy, and I love not having litter scattered all around. Plus, the litter-proof pedals help keep her paws clean.
I'm impressed with the durability of the material. Not only does it look great, but it's also easy to wipe down and keep clean. This litter box was clearly designed with both pets and owners in mind.
The automatic odor control system is a standout feature. It activates as soon as my cat leaves, keeping my home smelling fresh. This litter box truly combines technology with functionality.
I wanted to love this automatic litter box, especially for its cute design and the promise of easy maintenance. While it does a fair job at reducing odors, I've had to intervene more often than I hoped to clear out jams and stuck litter. It's not quite the set-it-and-forget-it solution I was looking for, but it's not terrible either.
My cat took to it immediately. It's the perfect size, and the automatic cleaning feature has made our lives so much easier. Highly recommend!
This litter box has simplified my life! The one-click shoveling feature is so convenient, and I appreciate how easy it is to disassemble and clean. Definitely a must-have for any cat owner.
I love the peace of mind the anti-pinch design gives me. Knowing my cats are safe while using it is a huge relief. Plus, the intelligent sensor and atomizer work wonders for odor control.
As a multi-cat household, finding a litter box that doesn't require constant maintenance was a challenge until I found this one. It's perfect for my three cats, and the litter-proof pedals have drastically reduced litter tracking in my home.
The design of this litter box is so sleek and modern; it actually looks good in my living room. The matte leather texture is a nice touch, and it's super easy to clean.
I was skeptical about the price at first, but this litter box is worth every penny. The odor control is incredible – my apartment has never smelled fresher. Plus, my cat loves the privacy it offers.
Finally, a litter box that keeps up with my busy lifestyle! The automatic cleaning feature means less time scooping for me and a cleaner environment for my two cats.
The simplicity and efficiency of this litter box have made it an indispensable tool in managing my pet care chores.
My satisfaction with this product is high, offering a straightforward solution to maintaining a clean and odor-free home.
The ability to use both pellet and clay litters with this box adds versatility and makes it suitable for various preferences.
A thoughtful gift that has brought relief and joy to my daughter's family, simplifying pet care routines.
Pretty satisfied with my purchase. It's easy to clean and the litter stays mostly contained. My cats adjusted to it quickly, which was a relief. I did notice, though, that with multiple cats, it needs to be emptied more frequently than I anticipated. Still, a solid choice for the convenience it offers.
The charm of the cat ears design on this litter box adds a playful element to its practical functionality.
Although it may be a tight fit for larger cats, this litter box is perfect for smaller breeds, offering a hassle-free solution to litter management.
Its compact size and effective waste management system make it an excellent choice for apartment dwellers or those with limited space.
The novelty of pressing a button for a clean litter box never wears off, making this design both functional and fun.
Despite the pink color not being my preference, the performance and price of this litter box make it a worthwhile purchase.
The quality of life improvement since getting this litter box has been significant, eliminating the dread of cleaning up after my cats.
The ease of setup and use has made this litter box a favorite of mine, streamlining the cleaning process.
Very satisfied with this purchase, it meets all my needs for a cleaner, more manageable pet care routine.
My cat adapted quickly to this litter box, which handles different types of litter efficiently and helps control odors.
My family and pets have all benefited from this litter box. Its cute appearance and functionality have made it a beloved addition to our home.
The odor control feature of this litter box is remarkable, keeping my home smelling fresh with minimal effort on my part.
The concept of this litter box is fantastic, and when it works, it's a dream. However, I've found that it sometimes struggles with clumping litter, requiring me to clean out clumps that get stuck. It's also a tad smaller than expected, making it less ideal for my bigger cat. It's a decent product but could use some improvements.
For those new to automatic litter boxes, this model is a cost-effective option that performs well, despite the need for manual interaction.
The simplicity of pressing a button to clean the litter box has made my daily routine much easier. While not perfect, it's a significant improvement over manual scooping.
This innovative litter box is a game-changer, significantly reducing the time I spend cleaning after my cats. The cute design is a bonus.