SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My pug absolutely loves this collar! The adjustable fit is perfect for him and the rhinest are just too cute. Plus, the durable PU leather means it's going to last. Definitely worth every penny!
I've been looking for a collar combines style and functionality, and this one hit the mark perfectly. The bling rhinestones add just the right amount of glamour without being too flashy, making my Lab look like a star wherever he goes. Plus, it made from durable PU leather which I appreciate as it can withstand our daily walks and adventures. And let's not forget about its adjustable fit - it ensures comfort for my dog while also fitting him perfectly. All in all, an excellent purchase.
I got this in blue and it's stunning! It adds a touch of glamour to my golden retriever without being overbearing.
wow, what a fantastic purchase! my labrador looks so stylish with her new blingy collar. love that it’s also practical - easily adjusted for comfort and made from strong material.
ok
🌟🌟🌟🌟🌟 This isn't just about looking good (although my dog certainly does in his black one), but about providing your pet with the best. Comfortable, durable and glamorous...what more could you want?
Purchased this for our family pug - she seems really comfortable in it thanks to its adjustability, plus she gets compliments all the time now!
Got one each for my two labs – they look amazing on their walks now. Also appreciate how sturdy these collars are despite their fancy appearance.
Absolutely thrilled with this purchase! My Golden Retriever looks like a superstar wearing his sparkly purple collar.😍😍😍😍
beautiful
the rose colored version is simply beautiful against my black lab’s fur. not only does she look adorable but i can tell she feels comfy too.
The combination of elegance and practicality has won me over completely; I've ordered another one as backup!
my big boy looks so handsome in his new blue bling collar. he’s getting extra attention at the park which he loves!💙
Impressive
the quality of the collar is great, it’s held up well with my active dog. plus, she looks so glamorous in it!
love it
This isn't just a collar—it's a statement piece! My Labrador loves his new accessory and I love that it's made from durable material.
this blingy collar has been a hit at our local dog park. not only does my girl look fancy but i can tell she feels comfortable wearing it too.
✨ The rhinestones on this collar are simply stunning. The adjustable fit ensures comfort for my Golden Retriever while adding an extra touch of luxury to her everyday wear. ✨
Recommend