SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this wooden puzzle! The 3D cartoon vegetables are so adorable and my little one can't get enough of it. It's made from high-quality wood, which is a!
This puzzle has been great for encouraging independent play in my toddler. She loves figuring out where piece goes, and I love watching her develop those problem-solving skills. 🧩no sharp edges on this toy at all! the smooth finish makes me feel safe letting my baby play with it.
My grandsonores his new toy. He's learning about different vegetables while developing fine motor skills – genius idea!
I was looking for something portable to keep my son entertained during long car rides...this lightweight puzzle fits the bill perfectly.
the bright colors really catch your eye and stimulate creativity - kids can make up their own stories about the veggies
We're big fans of Montessori-inspired toys in our house, and this puzzle does not disappoint. Love that it encourages logical thinking.
this thing is durable! we've had ours for months now and despite being thrown around by a boisterous toddler it still looks brand new 👍
It’s such an easy-to-grasp design; perfect for tiny hands that are just starting to explore their world.
this was a hit at our daughter's birthday party! everyone wanted to know where we got such a unique gift.
The 3D design of this puzzle is amazing! It's not just a flat picture; the vegetables actually stick out, which makes it even more engaging for my little one.
this puzzle has been such a lifesaver when I need to keep my toddler occupied while I make dinner. she loves playing with it and i love that it’s educational!
I was pleasantly surprised by how lightweight this puzzle is, making it easy to take along on trips or outings.
🥦🍆🌽
i've found that puzzles like this one are great for developing fine motor skills - they have to manipulate each piece into its spot.
this wooden veggie puzzle isn't just a toy - it's also a teaching tool. we use ours to talk about healthy eating habits!