SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
๐ This leaf decor is absolutely stunning! It's elegant and has added a touch of sophistication to my living room. Love it! ๐
I'm really impressed with the quality of this gold ginkgo leaf piece, you can tell it's made from durable iron. Perfect for any decorative setting.
the size is just right, doesn't take up too much space but still makes impact. definitely recommend!
The festive appeal of this item is amazing! I used it as part of my wedding table decorations and received so many compliments ๐.
Bought this as a gift for a friend who loves unique home decor pieces. She was thrilled with its aesthetic appeal and high-quality craftsmanship ๐
This little gem fits perfectly on my office desk adding elegance without being overwhelming, such good taste in design!
i love how versatile this piece is - looks great anywhere in the house; whether on a bookshelf or coffee table ๐
Aesthetic? Check โ High-quality? Double check โ โ Easy integration into any interior style? Triple check โ โ โ Couldnโt be happier with this purchase.
this golden beauty has brought life to our dull workspace at home, can't stop admiring it every now & then!
Got one for myself and another one as a present for my sisterโs birthday party โ both were big hits! ๐๐
i liked it.
This gold leaf decor is simple yet so sophisticated. The quality is excellent and it blends seamlessly with any interior style!
I'm in love with the festive appeal this item brings to special occasions. Used it for my birthday party and everyone was asking where I got it from ๐
This ginkgo leaf decor has become the centerpiece of our living room table, its miniature size fits perfectly without overwhelming the decor - just what we wanted!
Received as a gift from a loved one. So unique and thoughtful! Makes me smile every time I look at it ๐
the gold finish of this piece is so beautiful, it complements my modern decor perfectly. very pleased with this purchase!
Absolutely adore the elegant aesthetic of this ginkgo leaf decor. It's made a lovely addition to our home.
This item has added such charm to my office desktop! I love its compact size and stylish design ๐
bought one for every room in the house - they add such an elegant touch and the quality is outstanding!
the perfect gift for someone who appreciates unique decor pieces, my friend was over the moon with it ๐
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