SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This keyboard case is the ultimate travel companion. Ultra-thin and lightweight, it fits perfectly in my backpack without adding any extra bulk. I'm impressed with the battery life on this thing! I can go without needing to recharge which is a lifesaver when I'm out and about.
The magnetic stability of this keyboard case gives me peace of mind knowing my iPad won't wobble or fall while typing. It's also ultra-thin which is a big plus!
finally found something that’s easy to carry around yet sturdy enough for daily use. The aluminum alloy frame provides excellent protection against drops and scratches 👍
no more bulky cases for me! This one's sleek design doesn’t make my device look like a brick, yet offers great protection. And the Bluetooth connectivity? Super fast!
Typing has never been so comfortable before. With less noise and better key travel, it feels smooth as silk under my fingers 😊
the auto-sleep function saves power effectively - wakes up instantly with just one press 🌟
love how thin this case is! It barely adds any weight to my iPad making it perfect for on-the-go use.
Typing experience? Top-notch thanks to its scissor mechanism beneath each key.
this keyboard case isn’t just slim but strong too – protects from daily shocks like no other.
thin yet sturdy, comfortable keys, long-lasting battery 🔋
absolutely adore the auto-sleep feature that saves power after some time of inactivity.
typing on this feels like a dream - less noise, more comfort
love how quick and stable the Bluetooth connectivity is even at longer distances.
finally found something that protects against drops and scratches without bulking up my device 🎉
This keyboard case is a sleek, lightweight dream. Easy to carry and perfect for travel.
Excellent battery life! I can work days without needing to recharge.
The magnetic stability of this keyboard case is impressive. No wobbles or falls while typing!
Super thin yet sturdy enough for daily use
Fast Bluetooth connectivity and great protection against drops and scratches - what more could you ask for