SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This child-friendly flying toy is an absolute joy to behold, presenting a harmonious fusion of entertainment and education that is sure to captivate young minds. The design concept behind this plaything makes it more than just a mere toy it serves as an innovative tool for children's development too. The primary focus of the toy is to promote outdoor play, which has been proven beneficial in numerous studies. In today's digital era where screens have become ubiquitous, encouraging kids to engage with nature and participate in physical activities can be challenging This flying toy does exactly that - it lures them into the great outdoors, thereby promoting their overall well-being and fostering a love for nature. In addition to being engaging and instructional simultaneously, the delightful blend of fun-filled learning offered by this child-friendly flying toy provides an immersive experience unlike any other traditional toys out there on the market today. It goes beyond providing momentary amusement - instead serving as a catalyst for growth and learning while ensuring your little ones have plenty of fun along the way.
With its lightweight design, this product ensures hours of endless amusement for the little ones. It's safe to use and durable!
This playful device is a fantastic combination of amusement and learning, encouraging youngsters to participate in outdoor activities while improving their coordination skills. It's light as a feather, ensuring uninterrupted hours of fun for the little ones. With its durability and safety features, parents can rest easy knowing their children are enjoying themselves with minimal risk.
This brightly colored flying object serves as more than just a source of fun; it encourages children to step outdoors and engage in active play. The lightness of the material allows for continuous use without worry about wear and tear – truly durable!
Safety features are top-notch, providing parents with peace of mind during playtimes.
The simple launch mechanism in this toy ensures constant joy on your children's faces. Not only does it provide entertainment but also encourages physical movement - making it an excellent selection for any kid-centric event. This flying object serves as more than just a source of enjoyment; it inspires kids to step outside and engage in active play.
Boosts Outdoor Activity!
The vibrant colors add an extra layer of excitement while the easy-to-use mechanism guarantees smiles on your children's faces.
This delightful flying toy for youngsters is a wonderful fusion of entertainment and cognitive development. It fosters outdoor engagement while enhancing hand-eye coordination skills. Its lightweight construction ensures endless hours of enjoyment, proving both safe and long-lasting!
Fun when it works, but the planes often require adjustments. Not bad for the price, but don't expect high durability.
For any family gathering or birthday celebration, this playful device is the go-to option! It keeps young minds captivated while fostering physical movement. The vibrant shades add an extra level of thrill to the experience, ensuring that every child's face lights up with joy.
Engaging, Educational Fun!
Entertaining for young children, but the foam planes are quite fragile. Easy to operate, but doesn't always perform consistently
This playful contraption serves as an excellent source of enjoyment and learning, encouraging children to engage in outdoor activities while honing their coordination abilities. With its feather-light build, it ensures uninterrupted hours of fun for the young ones. Its durability and safety features give parents peace of mind knowing their are having a great time with risk.
Provides decent entertainment outdoors, though the durability of the planes could be better. Simple enough for kids to handle
An engaging toy that promotes outdoor play and enhances coordination skills.
The easy-use launching mechanism in this plaything guarantees constant smiles on your little ones' faces. Alongside providing amusement, it also promotes physical activity - making it a great choice for any social event involving kids.
A perfect choice for family gatherings or birthday parties! This entertaining will keep youngsters engaged while promoting physical activity.
Promotes energetic pastimes, getting kids off the couch and into the yard!