SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of emeraldia.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of emeraldia.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this 3MP PTZ IP Camera for a couple of months now and I must say, it's one of best investments I've made in terms of home security. The auto-tracking is incredibly accurate; it follows any movement seamlessly making sure nothing goes unnoticed. But what really sets it apart from other cameras on the market is its color night vision capability. It provides clear colored images even in low-light conditions which a huge step up from the grainy black-and-white footage you get most other cameras. Overall, I'm extremely satisfied with this purchase and would highly recommend it to anyone for a reliable and high-quality surveillance system.
It's all good. The application was installed and the connection went without problems. I haven't put a record card yet. The image quality for office surveillance is good.
Bought 4 cameras works good image quality is very good easy to install and easy to pair with app. All functions works as described
The 3MP PTZ IP Camera has been a lifesaver for my home security needs. The auto tracking feature gives me peace of mind knowing that every movement being monitored.
I love color night vision on this camera! It's so clear and detailed, even in low light conditions. 🌙👍
I took it for the first time, but the camera is great, it's as described, I'm satisfied.
This MP PTZ IP Camera has exceeded all my expectations - sharp images, smooth auto-tracking, and impressive color night vision!
this camera’s quality is amazing! i can see everything clearly at night because of its superb color night vision capability 😊
Honestly didn't expect such high-quality footage from an IP camera with just 3MP resolution but boy was I wrong. Plus the auto-tracking feature? Simply brilliant!
As someone who values safety and security above all else, finding an effective surveillance device was crucial for me. After trying out various products over the years, none have impressed me as much as this 3MP PTZ IP Camera has! From its sleek design that blends perfectly with my modern decor to its exceptional features - everything about this camera screams quality! Its auto tracking function ensures that every suspicious activity gets recorded without fail while the color night vision allows crystal-clear recording even in pitch darkness - something that many other devices lack. In conclusion, if you're on the lookout for an efficient yet affordable security solution then look no further than this remarkable product!
Rotates from the phone both vertically and horizontally. Object tracking works. USB cord is short, about 1 meter. After installation, I recommend updating the firmware to the latest version in the application.
Three words to describe this product: Reliable, efficient, fantastic! 👏
Seriously impressed by how well the auto tracking works on this device. It follows movements seamlessly without lagging or skipping frames.
i'm loving the clarity of videos especially during nighttime thanks to its excellent colour-night-vision feature great purchase indeed!
This isn't just another ordinary camera but a complete game changer when it comes to home security solutions! What makes this 3MP PTZ IP Camera stand out among competitors are two standout features: Auto Tracking & Color Night Vision. These aren't just fancy tech terms but they actually live up to their promise! The Auto-Tracking works flawlessly by following any motion within its field view ensuring no detail goes unnoticed or unrecorded giving homeowners like myself peace of mind knowing our property is well-monitored round-the-clock. On top of that, unlike traditional night vision that only provides black-and-white footage, this camera's Color Night Vision offers clear and colored images even in low-light conditions. This means you get to see every single detail as it is regardless of the time of day! If you're looking for an exceptional surveillance device that offers high-quality features without breaking the bank then this product is definitely worth considering.
cool
Wow, this camera is fantastic! Auto tracking and color night vision features are top-notch. Wouldn't trade it for any other.
Good camera and application works well I will order one more.
The camera is excellent, it has been working for several months, no problem. The picture is great, the real 3 MP , . Hangs on the street, under a canopy, the whole yard, at night in full view. The installation is very simple, Wi-Fi catches perfectly, no communication failures. Works with the application itself 720, it is very simple, nothing superfluous.I definitely recommend this camera, especially for the premises. Mine, while summer, is outside, works perfectly. For the winter I will transfer to the boiler room, observe the operation of the gas boiler. Buy, will not regret.
excellent